“We feel this fun atmosphere builds a strong sense of community. We’ll train you on whatever you need to do, but the one thing we can’t do is change inherent attitudes in people.”Īt Southwest Airlines Co., the corporate culture makes the airline unique, says Elizabeth Pedrick Sartain, a longtime employee who was named vice president of the People Department three months ago. Kelleher-dubbed by Fortune magazine as the “High Priest of Ha-Ha.” “What we are looking for, first and foremost, is a sense of humor,” Kelleher has been quoted as saying. Still sound crazy? Only if you haven’t heard about Southwest’s president and CEO, Herbert D. Just as you lay your head back, a bunny-eared flight attendant pops out of the overhead bin and yells, “Su-u-r-prise!” Or at the end of a trip, your flight attendant requests: “Please pass all the plastic cups to the center aisle so we can wash them out and use them for the next group of passengers.” There’s more: Imagine sitting in an aisle seat. It’s… Shamu? Sound crazy? If you’ve ever flown on Southwest Airlines, nothing seems more natural than munching peanuts inside a black-and-white painted killer whale.
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