If you haven't received your refund, first check your bank account again. Damage caused by improper storage, abuse or user error.Removal of identification labels such as, but not limited to, the original label, patent, serial number, or trade dress.Returning products without any proven defect.Usage of product contrary to its stated instructions.Return shipping costs should be paid by the customer in the following situations: Products that cannot be replaced and have quality problems in part.Products with missing parts that do not affect normal use.There are certain situations where only partial refunds are granted: Note: Once the package is shipped, any shipping costs paid at the time of the order, if applicable, are non-refundable. Refunds will be processed within 3-5 business days, and refunds generally take 10-15 business days to be returned to the original payment method. Refunds can only be issued to the original payment method and cannot be issued to other cards or bank accounts. ) If for any reason you are not satisfied and would like to return an item, please let us know within 30 days. Other than that, customers need to pay for the return shipping fee. ( We only provide prepaid return label for quality problem products. We offer a 30 day hassle-free money back guarantee on items purchased directly from. The replacement product assumes the remaining warranty period of the original product. To obtain warranty service, please contact our customer service team at ExchangeĮBL will replace any EBL product that fails to operate within the applicable warranty period due to defect in workmanship or material.
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